Customisation, Craftsmanship & Materials
How can I prove it is one of a kind?
How can I customize my order?
What materials are the maps made of?
Can you design and craft a custom map?
How do I install my map?
What type of wood is used to create a Map?

Delivery & Pickup of Orders
How much is delivery?
How do you package orders, is it safe in transit?
Can I see a picture of my product before it is shipped?
Can my order be delivered to a PO Box?
Where do you deliver to?
Will someone need to be present when my delivery is made?
How long will my delivery take to get to me?
My order has been sent; I haven’t received it yet?
Who do I contact if I have any queries about my delivery?
What to do if the courier service has damaged my package?

Orders & Pricing
What payment methods do you accept?
Does product pricing on website include GST?
When will I receive a copy of my tax invoice?
How do I know if a product is available to purchase?
How long will it take to get my order?
Why is my order taking longer than expected?
How do I notify you if the details on my order confirmation are incorrect?
I have not received my order confirmation how can I obtain a copy of it
Who do I contact if I have any queries about my order?
How do I leave a review?

Returns & Damages
Do you accept returns?
What do I do if there is something wrong with my map?

Who do I contact if I have any queries about returns, refund & exchanges?

Terms, Conditions & Policies
Are my details safely secured?
What are your Terms and Conditions?
What is your Privacy Policy?       


Can't find your answers here? Send an email or give us a call!
info@rhapsodyinwood.com.au or 0447 030 198