What payment methods do you accept?
We accept PayPal, Credit Cards and Zip Pay. We will happily take phone orders if you prefer to pay over the phone. Please note we do not store your payment details, card details ordered over the phone are directly put into our ordering system, and are not recorded or stored.
Does product pricing on website include GST?
All products on the website are listed in Australian Dollars & all prices are inclusive of GST.
When will I receive a copy of my tax invoice?
When your order is placed (if you have provided an email), your invoice will be sent to your allocated email address, alternatively you can choose to be sent your tax invoice via text.
How do I know if a product is available to purchase?
All our products are made to order, we rarely have products in stock.
For this reason, all products are available on our website & over the phone. You will have the option to click on “Add to Cart” button on product page, if you have any difficulties placing an order online. Do not hesitate to call us on 0447 030 198.
How long will it take to get my order?
Custom maps: We are committed to designing your custom map within 1 - 2 weeks of order & payment. After design approval allow time of 3 - 4 weeks to craft the order.
Standard maps: If you order one of our maps without adding any customisations, allow a time of 3 - 4 weeks to craft your order & shipping.
Rhapsody In Wood use a combination of courier and postal services to ship your orders. Please ensure you have provided a delivery address where someone will be available to sign for delivery during business hours. Where possible we will provide a tracking number for your order. Unfortunately, we cannot deliver to a PO Box or Private Bag.
Why is my order taking longer than expected?
All products are made by hand with all natural Australian timbers, by our team here at Rhapsody.
If there are any unexpected delays due to manufacturing beyond our expected delivery timeframes, a member of our team will inform you of those delays as soon as they are apparent.
Delays in manufacturing may occur due to, low supply of timbers & materials, maintenance and/or design upgrades. On occasions there may be delays regarding the crafting of your products around Christmas and holiday periods as these are our busiest seasons.
If your order has been sent & there are delays with the shipping process, please see our delivery & pick up section.
How do I notify you if the details on my order confirmation are incorrect?
Once you receive your order confirmation – please check the details on it.
If you notice that any of your order details are incorrect - please email any changes through to firstname.lastname@example.org providing the order number & correct details.
I have not received my order confirmation how can I get a copy of it?
Firstly, check your junk or spam folders in your email.
If you are unable to locate the order confirmation – please email us: email@example.com requesting for a copy to be re-emailed to you & your order number or the name, the order as placed under.
Who do I contact if I have any queries about my order?
You can contact us at firstname.lastname@example.org or call: 0447 030 198 and a member of our team will respond ASAP.
How do I leave a review?
We want to hear from you! You can contact the team in the "contact us" page. If you want to leave a product review, you can do that on the individual product by selecting, "reviews", "write a review", then fill in the review.